Unavailable products
Unfortunately, treatments and over-the-counter products occasionally become unavailable for a variety of reasons. We have listed alternatives where possible, or you could ask your healthcare professional for suggestions.
Where alternatives are listed, these have been suggested by our followers on social media, or are listed because of similarity of ingredients.
Please let us know if you have problems accessing a product, and we will contact the manufacturer.
Diprobase Cream, Lotion and Ointment
Bayer UK has confirmed that Diprobase Cream, Lotion and Ointment have been discontinued. However, a new formulation of the cream, Diprobase Advanced Eczema Cream, will be made available.
Bayer UK said that this decision was due to marketing reasons and advised anyone using these products to ask their GP or pharmacist to recommend a suitable alternative.
If you have any questions or would like further information, Bayer UK can be contacted directly either by phone on 0118 206 3116, or by email at medical.information@bayer.co.uk (medical information).
Possible alternatives for Diprobase Ointment
50:50 Ointment
Aproderm Ointment
Cetraben Ointment
Zeroderm Ointment
Eucerin Intensive 10% Urea Lotion and Cream
Beiersdorf UK & Ireland has confirmed that Eucerin Intensive 10% Urea Lotion and Cream have been discontinued, and the products have been reformulated.
If you have any questions or would like further information, Beiersdorf UK Ltd can be contacted directly on 00800 49 40 1900 or through the contact form on this page: https://www.eucerin.co.uk/meta-pages/contact
Hydrous Ointment
One of the manufacturers of Hydrous Ointment, Phoenix Healthcare, has confirmed that there are supply issues with Hydrous Ointment, although the product has not been discontinued. Pinewood Healthcare, a different manufacturer of Hydrous Ointment, has confirmed that it has discontinued the line.
If you have any questions, Phoenix Healthcare can be contacted directly on 01928 750 500 and Pinewood Healthcare can be contacted on 353 52 61 86000 or web@pinewood.ie