We have tried to ensure that we fulfil as many of the W3C accessibility guidelines as possible, bearing in mind they were written before a number of the advances in technology which feature on this site.

We have made every effort to make this website accessible to all people regardless of their disability, and tried to make the site so it can be accessed using technologies other than standard web browsers, such as screen readers.

If you have any trouble using the site, please contact us and we will do our best to help you and rectify the problem.

Operating systems

If you are a disabled person and want to optimisize your operating system for accessibility, then you can find out more at: http://www.bbc.co.uk/accessibility

For Windows machines:


For Apple machines:


For Linux machines:


Font size

The site has been designed so you can resize the text to a size you are comfortable with – by modifying the text size setting in your browser.

In Internet Explorer:

1. Select ‘View’ from the main menu

2. Select ‘Text Size’ from the drop down menu

3. Select your preferred text size

In Netscape or Firefox:

1. Select ‘View’ from the main menu

2. Select ‘Text Size’ from the drop down menu

3. Select ‘increase’ or ‘decrease’ to reach your preferred text size

Download information

Some information provided on this site is provided in Adobe PDF format, which means you will need the Adobe Acrobat Reader plug-in for your browser to view it. This is a standard plug-in and it is quite likely to be already installed on your computer. If not, or if you have an old version of Adobe Acrobat Reader you can download Acrobat Reader for free from: http://get.adobe.com/reader/

Viewing this site

This site has been designed to work in all modern standards compliant web browsers, including versions 6.0 and above of Internet Explorer, Google Chrome, versions 7.0 and above of Opera and versions 1.0 and above of Firefox.

With different browsers or older versions of the browsers listed you should still be able to access the information on this site but the appearance of the site may be affected. To obtain an up-to-date version of your browser, please connect to the manufacturer’s website and follow their instructions.

You can download Firefox for free from: http://www.mozilla.org/products/firefox/

Using this site

The main navigation menu is along the top of each page. Menus and options appear in different places on different pages depending on what functionality you choose.

Before you can access some areas of the site, such as the shop or professionals’ area, you will need to register and subsequently log into the site.