Andrew Proctor, Chief Executive

Andrew joined National Eczema Society as Chief Executive in March 2018. He has worked in the voluntary sector for over 15 years, including spells with Asthma UK, Alzheimer’s Society and Action Medical Research. He believes passionately in people having the right information and advice to make informed choices about their health, and in supporting people to self-manage their health conditions effectively. Andrew has a particular interest in digital, which he sees as playing an increasingly important role in healthcare and in helping National Eczema Society reach more people affected by eczema. He is inspired by the Society’s many members, donors, partners and other stakeholders who work so hard to improve the quality of life for people with eczema.

Andrew started his career in commercial publishing, editing a number of trade and consumer titles both in the UK and Hong Kong. He then moved into communications and marketing roles at the University of Sussex, where as Director of External Relations he worked on a range of transformational initiatives. These included a revision of the undergraduate curriculum and establishment of the Brighton and Sussex Medical School. When not working, Andrew keeps busy with family and friends and enjoys travelling.

You can email Andrew at:

Alice Lambert, Head of Services

Alice joined National Eczema Society in June 2017. She manages the charity’s Helpline service and social media presence, writes for Exchange, responds to consultations and updates publications and the website. Before joining National Eczema Society, Alice worked as Senior Policy Adviser at the British Dental Association. She has also worked for the MS Society and the Royal College of Obstetricians and Gynaecologists, where she helped doctors who had trained overseas with their applications to get onto the specialist register, which would allow them to work as consultants in the UK. Alice is keen to raise the public profile of eczema, and to make sure that everyone with eczema has access to empathetic, evidence-based information, support and advice.

You can email Alice at:

Hayley Watts, Finance Manager

Hayley joined National Eczema Society in July 2019. Hayley manages all day-to-day aspects of the Society’s finances, as well as assisting with quarterly management and year end accounts. She has over 10 years’ experience working within the charitable and membership sector.

Prior to joining National Eczema Society Hayley has held roles at the following: Finance Officer for The Reading Agency; Membership and Finance Co-ordinator at the British Association of Perinatal Medicine; and Membership Executive at the Institute of Food Science and Technology. Hayley has a keen interest in implementing new systems/procedures in order to improve the efficiency and effectiveness in how administrative and financial processes are carried out.

Hayley is passionate about seeing National Eczema Society continue to grow, so we can continue to help as many people affected by eczema as possible, and to see awareness and understanding of eczema improved in the wider society.

You can email Hayley at:

Georgia Batchelor, Helpline and Supporter Care Adviser

Georgia joined National Eczema Society as Helpline and Supporter Care Adviser in August 2021. Previously to this, Georgia worked in education, holding roles at Kaplan International, University of California Education Abroad Programme as well as Goldsmiths College, University of London, where she worked as a Wellbeing Adviser, providing advice and guidance to students on all aspects of their wellbeing and mental health. Georgia is also a trainee counsellor, studying at The University of Greenwich and volunteering with Mind.

Georgia is passionate about providing guidance and an empathetic listening ear to those affected by eczema. She is particularly interested in the link between physical health conditions and emotional wellbeing.

You can email Georgia at:

Helen Dennis, Dermatology Nurse Adviser

Helen has over 25 years’ experience in dermatology, both in the hospital setting and community. She has worked at Guys and St Thomas’ NHS Trust in several roles: a Research and Development Sister in Dermatology, Clinical Nurse Specialist, and Dermatology Nurse Practitioner in the community. She is a keen educator of parents and healthcare professionals and was the coordinator for the Eczema Education Programme, a service training parents to self-manage their child’s eczema. Helen wrote the Society’s booklet for teenagers ‘Live your life’, which has received praise from readers worldwide. Her children had eczema and she strives to support parents to feel confident in the day to day decisions needed to manage a child’s eczema. Helen works as an adviser on the Society’s helpline and regularly contributes to the Ask the Expert section in Exchange magazine.

Julie Van Onselen, Dermatology Nurse Adviser

Julie has worked with National Eczema Society for 25 years, as a local volunteer and now as an NES nurse adviser for four hours a week. Julie’s work at NES includes working on the helpline, writing eczema information, and supporting NES at public events. Julie is a qualified adult and children’s nurse; she has worked in dermatology for the majority of her career, as a dermatology ward sister and dermatology liaison nurse in Oxford. Currently, she works UK-wide in an educational role, including as a part-time online lecturer in dermatology at the University of Stirling. Julie continues to maintain a clinical role alongside her educational work, recently working in a community dermatology clinic, which included working with children and adults with eczema. Julie is passionate about improving care and support for people with skin conditions, in educating patients and healthcare professionals.